FAQ’s

At Sunbird Lingerie, I go beyond fashion, offering a fusion of comfort, style, and sophistication. I specialize in crafting bespoke lingerie, meticulously custom-cut and made to order, ensuring each garment is a celebration of your individuality. With Sunbird Lingerie, you’re not just choosing lingerie, you’re choosing a symbol of self-expression and confidence. Embrace the allure of made-to-order elegance- choose Sunbird Lingerie and redefine your intimate moments with bespoke perfection.

To find your Sunbird Lingerie size, just order the size bra and undies that you would usually buy, then let me know in the notes any fitting issues you’ve experienced. If you are a first-time customer, I will contact you, and, after a few questions, I’ll put together and send your custom Fitting kit created specifically for your measuring requirements. Once you receive your kit, just follow the how-to-measure instructions. For returning customers, just order “custom” if you don’t need refitting. My sizing is very true to size as you can see by my Size Chart. Don’t worry if you are unsure as I always contact new customers to confirm sizing and discuss any design considerations. If you need help just contact me. Please consider me your personal lingerie designer.

Thank you for your interest in our hand-cut and custom-made Lingerie! Placing a custom order with Sunbird Lingerie is easy and ensures that you receive personalized and unique lingerie tailored to your preferences.

Start by visiting my website and exploring the collection of hand-cut and custom-made lingerie. Browse through the various styles, fabrics, and options. Choose the style of bras and undies that you love.

Select the fabric that appeals to you the most, and then you can request similar options available. My hand-cut lingerie is crafted from high-quality materials, providing comfort and durability.

Explore the customization options available for each product. This may include choosing colours, adding lace or crystals, adjusting sizes, or any other special requests you may have. If you are unsure, just ask for suggestions.

Provide accurate measurements to ensure a perfect fit. I offer a detailed size chart and guidelines on how to measure yourself to make the process as seamless as possible. Again, always here to help. Any fitting issues, just contact Cindy for a solution.

If you have any specific questions or need assistance during the ordering process, feel free to reach out. Help is available via email, phone call or Zoom meeting. I’m here to ensure your experience with me is delightful, and that you receive lingerie that is as unique and special as you are. Thank you for choosing Sunbird Lingerie. I can’t wait to create something beautiful just for you!

I appreciate your patience and understanding as I strive to create a unique and personalized experience for each customer. The production time for my hand-made custom lingerie orders typically takes a minimum of 3 weeks. However, for more intricate and highly customized orders, it may extend to approximately 3 months.

I understand the anticipation that comes with waiting for a one-of-a-kind piece, and I want to assure you that I prioritize quality and craftsmanship in every step of the process. To keep you informed and engaged throughout this journey, I maintain transparency by providing regular updates at various stages of production.

Once your order is placed, you will receive an email confirmation acknowledging its receipt. This confirms that your request is in our system, and I have started processing your personalized lingerie.

After reviewing your custom specifications and measurements, I will confirm the details with you to ensure accuracy. This step is crucial to guarantee the final product meets your expectations. You will receive an email to notify you that your order is on the cutting table, then being sewn. You will receive an email when your order is ready for courier pick up, along with tracking information to monitor its journey to your doorstep.

I understand the excitement of receiving your hand-made custom lingerie, and I am committed to ensuring that the wait is worth it. If you have any specific concerns or questions regarding your order, I am always available to assist you. I look forward to delivering a truly exceptional and personalized lingerie experience tailored just for you.

I understand that achieving the perfect fit can sometimes be challenging, and I want to assure you that your satisfaction is my top priority. If, for any reason, your lingerie order doesn’t fit as expected, please don’t worry – I’ve got you covered!

Reach out, I am here to assist you with any sizing concerns or fit issues. I’m ready to provide personalized guidance to ensure your lingerie fits comfortably and beautifully.

Here’s how to get in touch with Cindy:

Email: info@sunbirdlingerie.com.au

I will work with you to find the best solution tailored to your needs.

My goal is to make your lingerie experience enjoyable and stress-free. So, if you find yourself facing any sizing challenges, don’t hesitate to reach out. I’m here to make sure you feel confident and comfortable in your hand-crafted lingerie. Thank you for choosing my brand, and I appreciate the opportunity to provide you with outstanding customer service.

Absolutely! I use Sendle. You can track your order from the minute I create a delivery request. I can also track your order, so if you have any concerns, just let me know. Happy tracking!

Yes! The selection extends far beyond what you see on my website.

You might be surprised to learn that I have an extensive range of styles and colours that never even make it to my website!

So, why wait? Contact Cindy today to discover the hidden gems that await you. Let me help you find the perfect piece to elevate your wardrobe and make a statement wherever you go.

I look forward to exceeding your expectations with our unparalleled selection and exceptional service.

Care is important to maintain your precious garments’ shape and integrity.

Here is a link to my blog on how to wash and store your lingerie.

I use Stripe which is a secure payment system (SPS). I also have the option to pay with PayPal as I think many new customers feel secure using PayPal.

Contacting me is easy. Email me any time and I will usually respond within one business day.